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GoPronto.com Privacy Policy

GoPronto.com is committed to maintaining the confidentiality of our customers. We do not sell, share or otherwise disclose information about our customers or users of the website to any other party except as required to process and ship orders. This privacy policy describes how GoPronto.com ("Pronto Print," "we," "us," "our") collects and uses the information you provide on our site. It also describes choices available to you regarding our use of your personal information relating and how you can adjust your preferences.

Information Collection

GoPronto.com is the sole owner of the information collected on http://gopronto.com. We collect information from users at several points on our site.

We use this information to fulfill your order, respond to customer service requests, send you occasional marketing communications, and improve customer experience.

We reserve the right to disclose information about you as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.

User Registration

Users may register with GoPronto.com by completing a simple registration form. During registration, users are required to provide a username, their true name and a valid email address. This information must be verified by the user via confirmation email before the account is activated. We use this information to contact users about orders and special marketing offers.

Guest Checkout

Users of GoPronto.com who are not registered have the option to place orders by "Guest Checkout". Your basic information is required including your name and email address, as well as relevant shipping information. This information may be stored and used in future promotional communications.

Opt-out / Marketing Preferences

Users of GoPronto.com can elect to stop receiving marketing communication from us can email optout@gopronto.com, or follow the unsubscribe link on emails. Registered users can also manage their notification preferences in their account management settings.

Customer Service

We communicate with users on a regular basis to provide requested services and to fulfill orders. Both our production and customer service staff use email and phone information to communicate and resolve issues pertaining to customers' orders.

Social Media

GoPronto.com includes social media features like the Facebook 'Like' button, as well as access to your online media like Instagram and Facebook photos. These features may access your personal information including cookies, IP address, and the page URL you are visiting. Your interactions with these features are governed by the privacy policy of the company providing the feature.

Cookies

GoPronto.com uses cookies (small identifying pieces of code that exist on your computer) to authenticate your account and associate your activity on the site with your user or guest account. While you must have cookies activated to use our site, you can remove them by following your web browser instructions.

Additionally, we may work with business partners to manage and analyze content and traffic. These technologies collect non-personally identifiable information which is processed and available to us exclusively.

Cloud Technologies

GoPronto.com uses several "cloud"-based technologies provided by third parties, including Amazon Web Services for file storage. Your personal information is never transmitted to these services. User uploaded files are stored securely and anonymously.

Logs

Our website (like most) uses log files for error resolution and troubleshooting. Log files contain internet protocol (IP) addresses, browser type, internet service provider (ISP), pages visited, referring sites, and other broad information that is not personally identifiable. Logs are only accessible to GoPronto.com site administrators.

Security

We are committed to protecting your information, as well as our own. Many security measures are in place across GoPronto.com to protect against the loss, misuse and alteration of the information under our control. We employ industry standard 256-bit encryption for all data transmissions to and from our servers. All financial data submitted on GoPronto.com is encrypted with secure socket layer (SSL) and sent to our payment provider Stripe (http://stripe.com). Your financial data is never stored on GoPronto.com servers. We use tokenized keys to process your most sensitive data.

Notification of Changes

If we change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If we are going to use users' personal information in a manner different from that stated at the time of collection, we will post a prominent notice on our site notifying users prior to the change becoming effective.

If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

Contact Information

If you have any questions about this privacy policy, please submit a message through our contact page at http://gopronto.com/contact.

For all other requests, contact us at:

Customer Service
gopronto.com
tel: 541-779-1952
fax: 541-779-9838
9 East 4th Street
Medford, Oregon 97501

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